Credits have NOT been posted

Forum > Development
Author Message
SharksAndHalos

Number of posts: 4
Written on: 2011-11-30 02:32:30
Hi -

I bought credits on November 21st and they still haven't been posted to my account. I've even sent two emails to the company with an attachment from Paypal.

Any suggestions?

Thanks,
H.

Komond

Number of posts: 538
Written on: 2011-11-30 03:13:48
Hi and sorry to hear that.

I'm a moderator and I cannot help with that, but for credit issues it's better to go to this Contact us page, and send this issue using the "Credit/payment issue" subject. That way you will contact more directly with the administrator that handles payment issues.

You could also be answered here of course, but for those aspects is better that way, in forum it could take more time.

Hope it will be fixed soon, bye

SharksAndHalos

Number of posts: 4
Written on: 2011-11-30 04:56:00
Thanks!
I sent a message.
Crossed fingers...

SharksAndHalos

Number of posts: 4
Written on: 2011-12-09 23:50:45
I have still not been credited and I'm getting upset. I've sent a message, I've sent emails... HELP!

Drarakel

Number of posts: 133
Written on: 2011-12-10 17:40:47
That's strange.
Just to be sure: Did you also try the credits(at)movieposterdb.com address (as suggested here)?

jayef

Number of posts: 921
Written on: 2011-12-11 03:40:09
hmm this is acutally an automatic process. just contact martijn for credits issues thru the contact page. it might be that the payment is on hold on paypal. that happens sometimes. jay

Suanne

Number of posts: 3
Written on: 2012-04-20 13:47:57
These seems to be a recurring problem. I have not received my credits, have contacted Martijn. It's not a paypal problem as I paid on credit card. It seems to be a movieposterdb problem. Perhaps this site is not very reliable and is just a scam to attract innocent people to part with their money. I am quite upset at this. Looked like I could get a nice birthday present for my son, but clearly this won't happen. I hope others read this page before buying so called credits. I hope you are all thrilled with your $6.71 that you ripped me off for.

Komond

Number of posts: 538
Written on: 2012-04-22 20:39:19
It's just an automatic process that sometimes fails for some reason (I'm not too much into these technical aspects so I personally don't know why it fails), Martijn will contact you when he reads the message and solve it, don't worry.

Suanne

Number of posts: 3
Written on: 2012-04-23 00:00:41
That's all well and good, but I won't need the credits in a few days. I need them NOW. If this process doesn't work ANYTIME, people should be warned before you accept their money.
I am truly upset about this. It's not the money - it's the unprofessional attitude towards taking people's money. This is a clearly known problem and shouldn't take 3+ days to resolve. If Martijn is the only one who could fix it, he should check his email a bit more often.

Suanne

Number of posts: 3
Written on: 2012-04-23 00:03:11
But thank you for at least responding.

Martijn

Number of posts: 438
Written on: 2012-04-23 13:20:25
Very sorry about this, I've added credits+bonus to your account and sent you a PM.

Forum > Development
You don't have permission to post a reply here.