My Account is dead

Forum > Development
Author Message
keule68

Number of posts: 1
Written on: 2009-05-28 04:44:45
Hallo,
on May 26. i've create a account on this site.
I sold 5 Euro and buy 100 credits.
2 credits i payed for one good poster, than goes the site down.
Today i can't login. User don't have an account.
I create a account to with the same Name, Mail and Pasword.

I would like my 98 credits back.
Please help me.

Sorry for my bad english, i am a stupid german

Martijn

Number of posts: 162
Written on: 2009-05-31 18:33:16
Please send an email to martijn@movieposterdb.com with all details concerning the PayPal payment. Your payment might have got lost in the backup restore.

Sorry for the inconvenience, Martijn.

CharleyChase

Number of posts: 1
Written on: 2009-08-25 07:53:13
I too have had the same issue. Jayef claims that my credits may have been used up by someone who stole my password but here you claim that someone can have their credits lost in the back up restore. I would very much like to continue downloadng images from this site but won't until this issue of my account mysteriousl having no more credits is resolved. It's actually scary to know that a person can pay for a service here and suddenly have it deleted. Please look into this.

Thanks!

CharleyChase

Martijn

Number of posts: 162
Written on: 2009-08-25 14:12:58
Yeah well yours is a completely different situation/issue, so I don't know why you'd post here. keule68 made a payment right in the middle of backup restoring (may), you did so in january. Also, I can see that posters were downloaded with your account (the last time being on the 8th of July, for around 40 credits).

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